Help centre / Contact
Get help with account access, events, capture, notifications, privacy or safety. We reply to general support within 1–3 business days. Reports of harmful content are acted on within 24 hours — use the safety route below so they reach the on-call moderator.
Support will never ask for your password, a verification code, a private join code, or a copy of a private clip.
Contact form
Tell us what happened and include the device, iOS version and app version when relevant. We usually reply within 1–3 business days.
Check that you are using the email address the account was created with. Use Forgot Password on the sign-in screen to reset it. If access still fails, contact support and include the error message, your device model, your iOS version, and the app version from Settings.
Join codes are six characters, uppercase letters and digits. The easily confused characters are left out entirely — a join code never contains the letters O or I, or the digits 0 or 1. Check for a transposed character, then ask the event creator to confirm the code has not been regenerated or revoked and that the event has not ended. Never post a private join code publicly.
In iOS Settings, confirm Panoptik has camera and microphone access. Check your connection, reopen the app, and try again. A clip captured offline is held on your device and uploads by itself once you reconnect; if it has failed several times it stops retrying on its own and you can retry it by hand from the activity list. If it keeps failing, tell support what happened and whether an error appeared.
Capture prompts expire in two minutes, so they are sent as Time Sensitive notifications. In iOS Settings open Notifications, select Panoptik, allow notifications, and turn on Time Sensitive Notifications. Also confirm a Focus mode is not silencing Panoptik and that you are still a member of the event.
Clips stay hidden from everyone, including you, while the event is running. The vault opens when the event reaches its end time or the creator ends it early, and once processing finishes you can develop the film on your device.
Open the clip or the member in the app and choose Report, then pick a reason. A report reaches an on-call moderator immediately and is acted on within 24 hours. You can also block any member from the same menu, without filing a report.
In Panoptik open Settings, select Account, then Delete Account. Deletion is immediate and permanent. On a guest pass, choose Delete Guest Data instead. If you cannot sign in, use the account deletion page below.
Reporting from inside the app is fastest — open any clip or member and choose Report. Every report is acted on within 24 hours. If you cannot use the app, or you are not a Panoptik member, email the safety address.
Email a safety reportWhy nobody can see a clip while an event runs, what happens after you file a report, and how to appeal a suspension.
Read the safety policyWhat Panoptik collects, who receives it, how long it is kept, and how to turn analytics off.
Read the privacy policyDelete your account or guest data in the app, or find the recovery path if you cannot sign in.
Deletion instructionsPanoptik support is not an emergency service. If anyone is in immediate danger, contact local emergency services first.