Panoptik

Help centre / Contact

Panoptik Support

Get help with account access, trips, capture, privacy or safety. We aim to respond within 1–3 business days.

Email supportsupport@panoptikapp.com

Support will never ask for your password, verification code, private join code or a copy of a private clip.

Contact form

Send us a message.

Tell us what happened and include the device, iOS version and app version when relevant. We usually reply within 1–3 business days.

Include device, iOS version and app version when relevant.0 / 2,000

Do not include passwords, join codes or private clips.
We’ll use this email only to reply about your request.

Common help

I can’t access my account

Confirm you are using the same sign-in method and email used to create the account. If access still fails, contact support and include the error message, device model, iOS version, and app version.

A join code isn’t working

Check the code for missing or transposed characters and ask the trip organiser to confirm the trip is still accepting members. Do not post a private join code publicly.

Capture or upload is not working

In iOS Settings, confirm Panoptik has camera and microphone access. Check your connection, reopen the app, and try again. If it continues, tell support what happened and whether an error appeared.

I’m not receiving capture notifications

Open iOS Settings, select Notifications, then Panoptik, and allow notifications. Also confirm Focus mode is not silencing Panoptik and that you remain a member of the trip.

When does the vault unlock?

Clips remain hidden while the trip is active. The shared film becomes available after the trip reaches its configured end and processing finishes.

How do I delete my account?

In Panoptik, open Settings, select Account, then Delete Account. If you cannot access the app, use the account deletion page below for the recovery contact path.

Report a safety issue

Report harmful content, harassment, privacy concerns or misuse involving a trip.

Contact safety support

Account deletion

Start deletion in the app or find the recovery path if you cannot sign in.

Deletion instructions

Panoptik support is not an emergency service. If anyone is in immediate danger, contact local emergency services.